At MyStradiesMode, we want you to love your purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
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Items must be returned within 14 days of receiving your order.
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Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
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Sale items, accessories (like earrings), and final clearance items are non-returnable.
2. How to Request a Return
To initiate a return:
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Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for return.
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Our customer service team will provide return instructions and the return address.
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Pack the item(s) securely and send them back using a trackable shipping method.
Please do not send items back without contacting us first.
3. Return Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.
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We recommend using a trackable service to avoid any lost packages.
4. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Shipping fees (if any) are non-refundable.
5. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us at [email protected] within 5 days of receiving your order. Be sure to include:
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Your order number
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Photos of the item and packaging
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A brief description of the issue
We’ll work quickly to resolve the problem with a replacement or full refund.
6. Exchanges
At this time, we do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
7. Contact Us
If you have any questions about returns or refunds, feel free to contact us at:
📧 Email: [email protected]
We’re happy to help and typically respond within 24–48 hours.